Returns & Exchanges

At Kaldi, we strive to ensure your coffee and pantry essentials arrive in peak condition; however, due to the perishable nature of our products, we offer a 30-day satisfaction guarantee on all non-perishable items and select artisanal goods. If your order is damaged or incorrect, we are committed to making it right through a swift replacement or refund process.

Return Process

• 1.
  Review Your Items

  Ensure your items are unopened, in their original packaging, and within 30 days of the delivery date to qualify for a return.

• 2.
  Contact Support

  Email our guest experience team with your order number and a brief description of the issue to receive a Return Merchandise Authorization (RMA) number.

• 3.
  Package and Label

  Securely pack the items in their original shipping box and attach the prepaid return shipping label provided by our team.

• 4.
  Receive Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.